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Insurers' responses to 2022 major flood claims survey
We would love to hear from you to help us inform the committee's decision making.
Please take 10 minutes to complete the survey.
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Following a reference from the House of Representatives on 7 August 2023, the House of Representatives Standing Committee on Economics commenced an inquiry into insurers’ responses to 2022 major floods claims, including for the:
- south-east Queensland and northern NSW floods of February and March 2022
- Hunter and greater Sydney floods of July 2022
- Victorian, NSW and Tasmanian floods of October 2022, and
- central west NSW floods of November and December 2022.
The full Terms of Reference are here.
The committee is to report by 30 September 2024.
Inquiry contacts: (02) 6277 4707 or floodinsurance.reps@aph.gov.au
Engaging with the inquiry: Online survey
If you would like to share with the committee your experience with flood insurance in Australia in 2022 and inform the public debate, the committee invites you to take the online survey – a simple, quick and accessible way to share that experience.
Take the survey here.
If you are having difficulty completing the survey this tip sheet may assist. If after completing the survey you have more to say, you also have the option to make a submission.
Engaging with the inquiry: Submissions
The committee invites submissions addressing any or all of the Terms of Reference.
For organisations providing submissions: by 31 October 2023.
For individuals and communities affected by the 2022 floods the online survey and submissions will close by 31 July 2024.
The committee recognises that many are still feeling the impacts of these floods and wishes to maximise opportunities for flood-affected individuals to engage with the inquiry through the survey, submissions or the future hearing program.
As this committee is simultaneously conducting several other inquiries, the processing and publishing time frame for submissions may be several weeks.
It is important to note that the committee cannot advise on, advocate for, or take action on individual matters. If you need information on resolving insurance claims or disputes processes, please see the Insurance: Additional Information list below.
Insurance: Additional information
The Insurance Council of Australia (ICA) outlines on its website the processes for making a complaint in relation to insurance, including the avenues for Internal Dispute Resolution (with the insurance company) and External Dispute Resolution (through AFCA – see below). It is important to note that while the ICA provides information, it does not offer direct consumer advice or services in relation to complaints.
The General Insurance Code of Practice outlines requirements for insurers in relation to dealing with customers and standards of service.
The Australian Financial Complaints Authority (AFCA) can consider a complaint you have about an insurance product.
You can also contact the Australian Securities and Investments Commission (ASIC) to complain about your insurer if you believe the insurer’s conduct could affect other customers.
The Financial Rights Legal Centre offers advice and advocacy for people in financial distress, including a specialist insurance law service.